Job Description

ales Support Coach - Acquisition & Retention Department
Location: Peterlee, County Durham
Working Hours: 8am - 6pm (on rotational basis)
Salary: £15k - £17k Basic + Bonus depending on experience

EDS is a professional services company that applies consulting, information and technology expertise to enhance its clients' business performance.
The purpose of this project is to ensure that Lloyds TSB is the market leader in the direct lending industry. We will implement imaginative business practices to maximise productivity and develop outstanding quality.
Our people are professional, knowledgeable and versatile which are the keys to our success.
Teamwork and continuous development will provide every opportunity for professional and personal advancement.

RESPONSIBILITIES
To deliver effective coaching and training so as to support the Acquisition, Retention and Outbound supervisors activities when achieving targets for selling personal loans and loan protection to both new and existing customers of LTSB.

Main Activities to include:
To coach and mentor sales staff
Identify gaps and deliver training/coaching to support
Take an active part in the planning and delivery of incentives

SMART OBJECTIVES
Influencing
Self Motivation
Team Working
Helping Others to Learn
Managing Relationships

SKILLS/ EXPERIENCE REQUIRED FOR EXCELLENCE
Good interpersonal skills
Coaching Experience (Preferable, however not an essential requirement)

PERSON SPECIFICATION:
Ability to build strong working relationships
Set and review objectives in line with targets and business need
Self management - Planning and Organisation Skills
Proven experience in delivering business results
Innovation - Creative/Ability to think 'outside of the box'

OPPORTUNITIES
As EDS is a large company working in diverse industry sectors you may well have the opportunity to move and work in other sectors. EDS actively encourages TDY's where by you can work on a related project elsewhere for a limited time before returning to your original job. This will widen your skills and knowledge of EDS.


BENEFITS
EDS has a highly motivated and skilled workforce. We provide a dynamic, exciting and challenging environment for people to grow within by both professional and personal development.
Competitive Salary
Pay for performance including discretionary bonus
Life insurance, 4x annual salary
Health and dental scheme
22 days holiday
Company sick pay scheme
Company pension scheme
Sports and social club
Major commitment to training spending in excess of £150m per year around the world.

Qualifications/Skills Required

Coaching skills and experience
Motivatiional skills
Team working ability
Managing relationships