Job Description

1st / 2nd level Technical Support / Helpdesk Analyst x3

It is essential that you have a broad knowledge of Microsoft platforms mainly NT & 2000 experience together with IP Networking. At least TWO years in a technical customer support / helpdesk environment is essential. You must have handled a substantial volume of 1st-line helpdesk enquiries by phone and email, and ideally you will have carried out some 2nd level support MCSE, MCP and other certifications a distinct advantage as well as German and /or French speaking.

As the first point of contact for customer support, you will be providing technical advice across a range of products and solutions dealing at all levels and a wide range of industry sectors so excellent communication skills will also be required together with the ability to prioritise and follow through to conclusion.

In return our client offers excellent career development opportunities and a competitive salary commensurate with experience.

Middlesex (Uxbridge) based within easy reach of Rail Tube and Road

Please see www.additionalresources.net for more jobs.

Keywords : Windows NT, Windows 2000, Networks, German speaking, French speaking, Technical support, Helpdesk 1st 2nd level support

£22-30k dependant on experience.

Start ASAP

Qualifications/Skills Required

NT, Windows 2000, Networks, German, french