Job Description

Under immediate supervision, the incumbent will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of the Company’s products and services.



REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:



Responds to telephone inquiries and complaints using standard scripts and procedures.



Gathers information from the caller to properly resolve the situation.



Communicates appropriate options for resolution.



Investigates and resolves complaints.



Refers non-routine inquiries and complaints to senior level Call Center Representatives.



Uses a computer system to research inquiries and log customer calls.

Qualifications/Skills Required

High School diploma and/or equivalent experience and/or training.

No prior experience required.