Job Description

My Client – and the brand it represents – is one of the UK’s boldest and best performing retail concepts. With annual sales that top three billion – It is one of the country’s largest non-food retail chains.
As a Customer Service Manager you’ll be responsible for developing a culture within store that ensures the customer is at the heart of everything we do.

You’ll be delivering exceptional customer service through taking on ownership and management of the sales floor and being the main point of escalation for customers with issues and complaints.

You’ll be responsible for the management of the Customer Advisors – leading and developing your team into an efficient customer focused unit.

Qualifications/Skills Required

You will need to have experience of managing a team in a retail environment, with a history of dealing with customers on a face to face basis. You must possess excellent interpersonal skills and a flair for great service and leading by example. You must take pride in developing your team to their full potential.