Job Description
Are you the type of person that you would like to hear when calling a contact centre? Are you a natural communicator who can quickly build rapport with people? Are you the type of person who can provide straight forward empathetic advice to friends when they have a problem? If so we would like you to come and work with us!
My client is the largest dedicated supplier of educational products in Europe, with a Head Office in Greater Manchester, and warehouses in the North, Midlands and South of England. Customers include state and independent schools from nursery to secondary, commercial clients, hospitals, charities, and other educational bodies.
We are looking for Customer Service Representatives who love talking to customers. The role is varied and challenging and will be based in my clients contact centre in Hyde. You will be the first point of contact for their customers processing THEIR orders and dealing with their queries, as well as identifying additional sales opportunities. Because customers are my clients most important asset, you will be provide you with comprehensive training in order to provide a positively memorable customer experience.
Requirements
Great with people — warm, friendly and helpful in person and on the phone
Strong communication skills
Positive outlook; see’s the glass as being half full rather than half empty
Good computer skills, typing and writing ability for correspondence, memos, etc.
Customer service experience is a plus
High-energy attitude and like to be busy
Enjoy and take pride in providing excellent service
Your salary will be reviewed after 9 months, and depending upon your performance, your salary could rise to £13,000.
If you are interested in a career rather than a job and you believe you have the correct skill set to enable you to excel in the above role, please send your CV and covering letter outlining your suitability to Vision Consulting, 32 Ashton Drive, Kirk Sandall, Doncaster, DN3 1SB. Or, e-mail me colin.clarke@visionconsulting.me.uk
Qualifications/Skills Required
Pleasant, hardworking, good at building a positive rapport with customers. Passionate about customer care.
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