Job Description

The Company:

Moneybookers Limited is based in London and is one of the leading e-wallets offering online payment services to end consumers and businesses worldwide in more than 35 countries. Moneybookers enables instant, secure and low cost money transfers per email to national and international recipients. With almost 3 million account holders and a great variety of merchants accepting Moneybookers as a payment method, Moneybookers offers the most valuable alternative to traditional payment methods on the internet. Moneybookers is holder of an E-Money licence and is regulated by the FSA (Financial Services Authority).

The Position:

We are currently looking for a Head of VIP Customer Service to answer customer phone calls and email enquires, coordinate VIP initiatives and to manage existing customer's accounts. We are looking for an individual who, as the company grows, will be able to be able to hire and grow a VIP customer service team around them.

Duties & Responsibilities:

• Providing exceptional customer support via phone and email
• Compliant Handing & Reporting
• Quality Testing & Reporting
• Troubleshooting and problem solving as required
• Hiring VIP Customer Service Representatives

Qualifications/Skills Required

Skills & Qualifications:

• Excellent oral and written communication skills (spelling and grammar)
• 2 - 3 years experience working in a customer service and/or sales role
• Exceptional follow-through, initiative, and attention to details, as well as problem solving and multitasking skills
• Excellent computer skills and be comfortable working on the Internet
• Must have outstanding people skills
• Must be able to work in fast paced environment
• Strong ability to prioritise, organise and multi-task
• A second European language will be strongly beneficial

Contact:

HR
Moneybookers Ltd.
C3 Cairngorm House, Meridian Gate, 203 Marsh Wall
London E14 9YT, United Kingdom
jobs@moneybookers.com