Job Description

Job Title Hotel Services Manager - West Middlesex Hospital

Job Title: General Manager - West Middlesex Hospital
To be responsible for all operational staff, budget and performance of the Soft FM Services Contract. To effectively manage and develop the service within the site, using standards set by the Company and PFI contract for patients, staff and visitors alike.To contribute to the contract, through the membership of the Ecovert FM management team, maintaining close liaison with the client in ensuring day to day requirements of delivering the PFI contract are met.

Main Duties & Responsibilities
To deliver, at all times, high quality soft FM services within the Hospital by applying professional expertise and management, thus ensuring added value, increased productivity and cost efficiencies.
To formulate in conjunction with FM and the Client, suitable strategies to meet the demands of service provision and ongoing improvement.
To exercise financial and commercial controls in the management of expenditure and income within agreed budgets.
To maximise profitability of operations and deliver ongoing cost savings.
To identify and develop opportunities to enhance business and revenue growth.
To produce an overall contract budget and be responsible for actual performance against budget, and to take remedial action when applicable.
To cost effectively manage the business with all suppliers in order to achieve best value for money and develop supply relationships.
To implement and maintain the PFI performance monitoring system, while being accountable for the monthly performance.
To actively promote the development of professional codes of practice in line with organisational and local business needs.
To be involved in business development activities for the contract and company as a whole.
To promote the highest standards of customer care and to monitor the quality of all services provided to customers.
To achieve a safe environment and practices for patients, staff and others while on the Hospital premises.
To ensure all of the required company and legislative requirements are met, including Health & Safety and Food Safety.
To develop a highly motivated and professional team by exercising good leadership skills.
To recruit, select and develop staff to maintain the highest standards of professionalism and customer service.
To define, set and monitor the objectives for the contract and each of the jobholders ensuring maximum contribution to the business.
To develop good communication and relationships at all levels within the team and with all colleagues and customers.
To ensure the appraisal of the performance of all staff and provide relevant training and development to achieve the highest standards of personal contribution.
Being part of the facilities management contract team, ensure the successful mobilisation of all soft FM services involved in the PFI project.
To undertake other duties as requested by management.
To comply with the Company's Policies, Management Plans and Procedures
To fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans
To support the Company's Quality Policy Statement and actively participate in the achievement of Company and personal Quality objectives
To undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department / Service.
Significant permanent changes in duties will require agreed revisions to be made to this Job Description.

Qualifications/Skills Required

N/A