Job Description

Our client, leaders in the travel technology field are looking for a Product Support Supervisor, to head up the helpdesk for the day to day troubleshooting & support. The helpdesk team is responsible for responding to inquiries regarding the web based product support system, via email or telephone.

Other responsibilities include:

* Monitoring & prioritisation of customer requests
* Allocation of team work based on current priorities
* Reporting & analysis of statistical data
* Supervision of team members
* Logging, troubleshooting & resolving customer requests


The successful candidate will have 1 year of supervisory experience in a technical support role, experience in a customer interfacing role, strong analytical & problem solving skills, a knowledge of at least one GDS (Galileo, Sabre, Amadeus, Worldspan), & must work well under pressure.

If you would like to apply for this role please apply or call 0207 397 1292

Qualifications/Skills Required

N/A