Job Description

This nationwide company was founded in 1955 and is now one of the market leaders in the refurbishment of occupied buildings. They operate from four regional offices covering the East Midlands, West Midlands, the North West and the North East and their principal activity is in the social housing and pharmaceutical sectors.

They have always prided themselves on delivering a customer focused service, which adds value for clients and the communities in which we work.
They have an impressive track record of projects, which are undertaken on a partnering basis. This provides sustainability to their business and delivers competitiveness and assurance to partners.

Our client requires an individual to work on their social housing project for 5 weeks; they will have to carry out the following duties:
• Undertake pre visits to customer’s homes to assess their needs ensuring that these are communicated back to the site team with particular regard to the elderly, disabled and vulnerable.
• Establish, or assist the Surveyor in establishing, the customer’s selection of kitchen, bathroom and other appropriate units and finishings.
• Prepare and issue information to customers regarding the work to be carried out and provide any further information as and when required.
• Arrange access to customer’s homes in accordance with the agreed sequence of work.
• Undertake regular visits to the customer during the works to give updates on progress and to ensure any concerns are identified and addressed.
• Record customer complaints and compliments and co-ordinate the investigation of claims for compensation including the negotiation of a settlement.

Qualifications/Skills Required

The ideal candidate will have previous customer experience and an understanding of the construction process would be useful. A successful candidate should have excellent communication skills both verbal and written with a particular emphasis on listening.

An awareness of good Health and Safety practice particularly with regard to the welfare of customers is essential. In return our client will offer an excellent rate of pay.