Job Description

The programme looks after the management of the calling card accounts completing a variety of tasks daily:
Account maintenance
Creating reports
Spend and Trend analysis
Creating presentations to share with our client and customers
Provisioning/ cancelling calling cards
Billing queries

You will be the first point of contact handling enquiries from cardholders regarding a wide range of areas - from changing a PIN to explaining the international verification process.

Our main communication with the customer is via email; however there will be some aspect of inbound and outbound contact via telephone.

Applicants will need to be able to demonstrate a proven track record in customer services, with a focus on calls/ emails of excellence and strong PC skills including the ability to use Word, Excel and Outlook.

You must have the ability to use your own initiative, with a proactive approach to managing your time and prioritising effectively to meet deadlines.

Qualifications/Skills Required

English/French/German