Job Description

Main Job Responsibilities
Takes ownership for daily processing and download of e-mails and information to Operations department.
Communicate and update status of customer queries with CVG account managers and Amex Operations.
Produces all required reporting.
Ensure spreadsheets and reports are up to date using excel and access database.
Updates Internal Account Manager with any anomalies/issues regularly.
Liaises with Brighton operations to ensure customer SLA's are fulfilled to program deadlines.
Additional calls to customers to advise on status of their queries where necessary.
General Administration duties. Fulfillment.

Key Skills
Good Customer Service skills (Telephone skills)
Manage workload to ensure strict deadlines are met.
Attention to detail and ability to enter data accurately and in timely manner
Good commercial awareness/business acumen
Systems - comfortable with technology (excel / word) with good system/keyboard skills
Excellent professional written & oral communication skills
Ability to prioritise and juggle multiple tasks
Problem solving & judgment
Attention to detail/accuracy/analytical
Able to communicate with all levels throughout Convergys

Qualities
Personable /Sense of Humour
Determination to succeed
Entrepreneurial
Adaptable and resilient
Outgoing/Enthusiastic/Team Player
Ability to use own initiative
Professional

Qualifications/Skills Required

English/Customer Service