Job Description

Unit Manager - Lifestyle Protection Claims (Travel Insurance)

To lead and develop a unit of claims staff within an operational centre to deliver claims resolution in line with business goals & operational plans.

You will deliver the business plan and KPIs through application of resource management tools and proactive management of performance and quality targets. Champion implementation of corporate initiatives and ensure unit compliance with Company policies, processes and quality standards.

The successful candidate will manage 4-5 team leaders, directly, and 50-80 people indirectly.

Awareness of business environment, distribution and business strategy.
Able to organise resources and improve processes, and to deliver business plans and KPI's. Working knowledge of insurance principles, products, policies and claims procedures, and relevant legislation and compliance requirements, as well as Sound knowledge of claims processes.
Strong motivational and leadership qualities with excellent interpersonal skills, sound knowledge of HR processes and people management skills.
Skilled at developing and maintaining internal and external customer relationships and delivering customer satisfaction.
Adept at communication, report writing and presentations.

Experience

5 years experience of team management.
Typically 10 years insurance experience.

Giving great customer service

Find solutions to unusual or complex needs.
Ask for feedback from customers to understand how the service is working.
Make changes to give customers a better service.
Challenge poor service when you see it.
Making things happen

Take on challenging goals willingly.
Suggest ways of improving yours and others work.
Check your progress and work quality against your objectives.
Set yourself high standards and encourage others to do the same.
Making relationships work

Persuade people of the benefits of an approach or idea.
Show others you understand their point of view.
Strive for a ‘win-win' result.
Planning ahead

Produce written plans and timetables for your work and /or the team's.
Check progress against your plans regularly.
Revise your plans if priorities or resources change.


This is a fantastic opportunity to progress. A world-wide company, with an established hold in the market. This vacancy is rare and offers you a real opportunity.

Please contact: GREGOR.ALLAN@AUSTINBENN.CO.UK - 01618347334

Qualifications/Skills Required

10 Years Insurance Experience