Job Description

This role is a key position within our company, it is so important that we are looking to recruit only experienced, dedicated and reliable people.



Please see full details below.



More about us........



We are a busy promotional premium and merchandise company working for the biggest media companies in the world.



We have achieved this in five years through a mix of creative talent, hard work and by offering our clients the ultimate service.



We value our customers and suppliers on all levels. We have a great team at RDP in our central London office in Soho Square and in our Hong Kong office.



We are looking to develop and add to our team on all levels.



We require people who are happy working in a loosely structured but fun environment, but who can show the commitment to work hard in helping us contribute to our client’s success.



Please visit our website for more information:



www.rdp-creative.com

We offer our worldwide clients an online ordering facility via comprehensive websites.



Working in a team of 2 and under the guidance of the Managing Director, you will be responsible for the following duties:







•Manage and maintain 3 client websites, ensuring accuracy

•Liaise with clients to deal with any queries which arise

•Deal with any complaints regarding service, short shipments or orders

•Format order spreadsheets, liaise with the clients to ensure that they have up to date order spreadsheets

•Brief the Expeditor on all shipping requirements

•Oversee the order of despatch for each project and the priority of despatch in accordance to the release dates

•Collate shipping costs from various shipping companies

•Working on SAP and working closely with the Accounts Department to ensure clients are charged accordingly and promptly

•Email and post copies of invoices to clients to ensure that all clients receive a copy

•Ensure login information for the websites is up to date and accurate





HONG KONG OFFICE



•Liaise with HK staff and managers to ensure smooth running of projects

•Resolve any issues which arise

•Inform the HK office of any shipping complaints and work with them to resolve them





GENERAL



•Maintain a high standard of communication and customer service to the client.

•Attending regular update meetings for all projects.

Please visit www.rdp-creative.com for information on our company

Qualifications/Skills Required

REQUIRED SKILLS



A good knowledge of the following packages is required:

-SAP (essential)

•WORD

•EXCEL

•OUTLOOK





More about you…………..



Organised and able to multi-task

Thorough, with good attention to detail

Excellent Communicator on all levels

Exceptional Trouble Shooting skills

Good written and reporting skills

Computer literate

Shipping experience would be beneficial